Resident Support Engineer (Brazil)

Key Responsibilities:

• Serve as the on-site technical owner for HAI systems at the assigned customer location; ensure continuous, stable operation of deployed ACR/AGV/AMR solutions.

• Provide ongoing support and maintenance during and post-deployment, including fault diagnosis, troubleshooting, and resolution of hardware/software issues.

• Assist in configuring firmware for robots, conveyors, servers, and scanners.

• Collaborate in software testing during project implementation and support phases.

• Test the fully integrated HAIQ Warehouse Management System with customer or vendor sub-systems.

• Conduct site inspections and evaluations, including grid line marking and floor DM code adherence.

• Perform basic DevOps operations as required.

• Report to the Customer Service and Support Department; escalate complex issues to global technical teams and coordinate closed-loop resolution.

• Document on-site issues, solutions, and best practices; contribute to knowledge base development.

Qualifications:

• Associate‘s degree or above in Mechanical, Industrial, Robotics, Electrical Engineering, or equivalent technical training/experience.

• Entry-level exposure or knowledge in supporting AGV, ACR, or AMR solution implementations.

• Familiarity with Linux/UNIX, SQL, and scripting for task automation.

• Basic understanding of VPNs, firewalls, and routers.

• Some knowledge of WMS/WES/WCS integration and PLC is preferred but not required.

• Strong analytical and troubleshooting skills.

• Language: Proficiency in English required for global coordination; Portuguese for local customer communication; Chinese (Mandarin) is advantageous but not mandatory.

• Must be willing to reside at the assigned project location for the duration of the contract.

• Travel: 5–10% for training or other support opportunities.