Umall
Sydney Dry Goods Warehouse
11,000
Storage Locations in a 1,000㎡ Area
8,000 pieces/d
Daily Delivery Efficiency
400 boxes/h
Inbound Efficiency
99.99%
Picking Accuracy
Umall
Umall is a leading online grocery and e-commerce platform in Australia, serving customers with a wide range of dry goods, fresh, and frozen products. To support fast-growing order volumes and rising customer expectations for delivery speed and accuracy, Umall operates a central dry goods warehouse in Sydney as a key hub in its fulfillment network.
As the business scaled, Umall looked to upgrade its warehouse operations with automation. Partnering with Hai Robotics, Umall introduced a goods-to-person automation solution to improve storage efficiency, picking performance, and overall operational flexibility, laying a strong foundation for future growth.
Operating in a high-velocity e-commerce environment, Umall faced several challenges within its Sydney warehouse:
- Labor-intensive picking processes increased operating costs and made workforce stability difficult to maintain.
- Manual operations limited picking efficiency and consistency, impacting fulfillment speed and accuracy.
- Storage capacity was constrained by the existing warehouse layout, restricting scalability within the same footprint.
- Managing a wide SKU range across different product categories added complexity to inventory control and daily operations.
These challenges made it clear that a more automated, scalable warehouse model was required.
Our Solution
Umall partnered with Hai Robotics to deploy a HaiPick System 1 to transform its warehouse into a highly efficient, goods-to-person operation.
The solution combines autonomous case-handling robots, high-density racking, and optimized workstations to streamline inbound, storage, and outbound processes—while remaining flexible enough to adapt as business needs evolve.
Key features of the deployment:
- Warehouse Area: 1,000 square meters
- Shelving Height: 7.9 meters
- Robots: 13 HaiPick A42 robots, 7 HaiPick A42T robots
- Workstations: 3 inbound workstations, 10 outbound workstations
- Storage Capacity: Accommodating 11,000+ locations
- Outbound Efficiency: 8,000 pieces per day
The HaiPick solution delivered immediate and measurable value to Umall’s warehouse operations:
- Higher storage density Vertical storage significantly increased capacity within the existing warehouse footprint.
- Improved picking efficiency Goods-to-person workflows reduced travel time and accelerated order fulfillment.
- Lower labor dependency Automation minimized manual handling, helping stabilize operations and control labor costs.
- Greater accuracy and inventory visibility Systematic automation reduced errors and improved inventory control.
- Better customer experience Faster, more reliable fulfillment supported shorter delivery times and higher customer satisfaction.
- Scalable operations for future growth The flexible HaiPick system enables Umall to expand throughput and capacity as demand continues to rise.
