Resident Support Engineer

About the job

HAI Robotics seeks a Resident Support Engineer with a strong background in warehouse automation. Understanding the agile mindset, various systems (AGV, ACR, AMR), and basic DevOps philosophies is key to success in supporting our groundbreaking projects. You will be responsible for the ongoing successful operation of Hai Implemented systems at your resident location and reporting to our Customer Service and Support Department. We welcome your application if you possess in-depth expertise in providing project support through technical guidance.

HAI Robotics has a fast-paced environment where we “Work Hard, Have Fun, Make History.” On a “typical” day, engineers might deep dive into designing and implementing warehouse automation solutions, testing, and project management. You will also spend time investigating the root cause of a customer issue, consulting with the top engineers at HAI Robotics, or discussing radical new approaches to solve customer challenges.

Join a world-class team in an entrepreneurial setting akin to a startup. This opportunity allows you to support projects while gaining invaluable experience in robotic automation. You'll work alongside brilliant minds passionate about robotics, all while prioritizing world-class service crucial to customer success. Your role will support project diagnostics, response, measurement, and automation, contributing to the operational scalability necessary for the platform's exponential growth.

Responsibilities

• Collaborate within a team environment and benefit from mentorship opportunities.

• Assist in configuring firmware for various hardware components like robots, conveyors, servers, and scanners.

• Collaborate in software testing during project implementation and support.

• Offer ongoing support and maintenance to our robotics systems during and post-deployment to ensure seamless operations of HAI products.

• Test the fully integrated HAIQ-Warehouse Management System with customers or vendor sub-systems.

• Conduct site inspections and evaluations, overseeing grid line marking and floor DM code adherence.

• Ability to perform basic DevOps operations.

• You will be required to pass HAI's FAE certification

Qualifications

• At least an associate's degree in Mechanical/Industrial/Robotics/Electrical Engineering OR equivalent experience or technical training.

• Entry-level exposure or knowledge in supporting AGV, ACR, or AMR solution implementations

• Some knowledge of WMS/WES/WCS integration and PLC, but not required

• Strong analytical and troubleshooting skills

• Preferred experience in warehouse automation, material handling equipment, and warehouse operations

• Familiarity with Linux/UNIX, SQL, and scripting for task automation

• Basic understanding of VPNs, firewalls, and routers

• Strong communication skills with an analytical mindset

• Proficiency in Chinese (advantageous but not mandatory)

• Basic understanding or knowledge of DevOps philosophies

• Must be willing to live in at the location of the assigned project for the life of the contract

• Travel is 5 to 10% of your time for training or other support opportunities