FAQ & Glossary

Empower Your Understanding of Warehouse Automation

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What is the load for the tote used for Grappling-hook ACR?

The standard load is 30 kg. The maximum load can be customized to 50 kg.

Why is it not necessary to attach QR codes to the tote used for Grappling-hook ACR?

To achieve an ideal 30 mm case spacing, we must install a guard board on the rack, which restricts the tote's position. Consequently, there's no need to recognize the tote's angle using a QR code. This method enhances the efficiency of loading and unloading goods.

What are the Current Challenges to Retail Logistics Management?

1. Demand forecasting: Accurate demand forecasting is critical for retail logistics management to avoid stock-outs or overstocking. Retailers must also manage inventory levels to optimize sales and minimize losses from overstocking or understocking. However, the retail industry's complex supply chains can make it challenging to manage relationships with multiple suppliers, manufacturers, distributors, and retailers and ensure the timely delivery of goods.

2. Transportation costs: Transportation costs associated with moving products from suppliers to stores can also be a challenge for retailers. Managing delivery schedules and negotiating rates with carriers is essential. Additionally, customers expect fast and accurate delivery of products, which puts pressure on retailers to offer efficient logistics operations.

3. Reverse logistics: Reverse logistics is another significant challenge for retail logistics management. Retailers must manage the process of returns, repairs, and refurbishment of products, which can be time-consuming and costly. Implementing and managing logistics technology, such as warehouse management systems and transportation management systems, is essential to improve efficiency and accuracy.

4. Sustainability: retailers must consider the environmental impact of their logistics operations and implement sustainable practices, such as reducing packaging waste and using eco-friendly transportation methods.

Why are Automation Solutions Critical to Retail Logistics Management?

1. Increased Efficiency: Automation solutions can revolutionize the logistics process by eliminating the need for manual tasks, resulting in increased efficiency in the supply chain.

2. Cost Savings: By reducing labor costs, increasing accuracy, and reducing errors, businesses can save money and reinvest it into other areas of their operations.

3. Improved Customer Service: With visibility and tracking of inventory and shipments, businesses can respond quickly to customer inquiries and provide accurate delivery times.

4. Increased Flexibility: With automation solutions, businesses can respond quickly to changes in demand, supply chain disruptions, and other factors that can impact the logistics process.

5. Enhanced Visibility: Automation solutions provide visibility and tracking of inventory and shipments, enabling businesses to make informed decisions and optimize their logistics operations.

What are the Current Challenges for Third-party Logistics (3PL) Companies?

1. Increasing competition: As the demand for 3PL services grows, more companies are entering the market, resulting in heightened competition.

2. Rising customer expectations: Customers demand faster delivery times, higher levels of shipment visibility, and more personalized services.

3. Capacity constraints: During peak seasons, 3PLs may face capacity constraints as they try to meet the growing demand for their services.

4. Talent shortage: The logistics industry is facing a shortage of skilled workers, making it difficult for 3PLs to find and retain talent.

5. Global economic uncertainty: Global economic uncertainty, geopolitical tensions, and trade policy changes can impact supply chain and logistics operations, presenting challenges for 3PLs.

Therefore, more 3PL companies are seeking warehouse automation solutions to improve their operations and stay competitive in the market.

How to Choose the Best 3PL Automation Solution Provider for Your Business?

Partnering with a trustworthy third-party logistics (3PL) automation solution provider can streamline business operations and boost supply chain efficiency. However, finding the right provider can be challenging, given the many options on the market. To choose the best provider for your business, consider their industry experience and expertise, the flexibility and scalability of their solutions, technology and integration capabilities, and customer service and support.

Partnering with Hai Robotics offers one of the most significant benefits, the use of the latest technology to automate supply chain operations. Ensure the provider offers visibility and control, and seamless integration with your existing systems.

Hai Robotics' proven industry experience provides the necessary skills and knowledge to handle your business requirements. Look for a provider with flexible and scalable solutions that can adapt to your changing needs.

Customer service and support are crucial aspects of any provider. Choose Hai Robotics for exceptional 24/7 customer service and support, and a dedicated account manager to work closely with you.

Consider the factors highlighted above when selecting a provider to achieve your business goals.

What are the Benefits of Investing in 3PL Automation Solutions for Businesses?

1. One of the major benefits of 3PL automation solutions is increased efficiency, accuracy, and productivity. These improvements can lead to better customer satisfaction and increased profitability. By automating repetitive tasks such as picking and packing, businesses can reduce the time it takes to fulfill orders and improve accuracy, resulting in fewer errors and returns.

2. Another major benefit of 3PL warehouse automation solutions is the ability to scale up operations without having to hire additional staff. This can be especially important for businesses that experience seasonal fluctuations in demand or sudden spikes in orders.

3. Lastly, 3PL warehouse automation solutions provide visibility into inventory, enabling businesses to make better-informed decisions and optimize their supply chain. With access to accurate and up-to-date inventory data, businesses can reduce stockouts, improve order accuracy, and make more informed decisions about purchasing and replenishment.

Overall, investing in 3PL warehouse automation solutions is a smart move for businesses looking to stay ahead of the competition and drive growth.

What is the operational temperature range for HaiCharger?

The operational temperature range for HaiCharger is between -20℃ to 40℃.

Can HaiPort dock with multiple HaiPick models?

Yes, it can

What distinguishes a HaiPort-powered Workstation from an On-conveyor Picking Workstation?

A HaiPort-powered Workstation is known for its superior efficiency compared to an On-conveyor Picking Workstation. One major advantage is the significant reduction in waiting time for robots, which leads to a more streamlined workflow.

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2D/3D Vision

Machine vision (MV) is the technology and methods used to provide imaging-based automatic inspection and analysis for such applications as automatic inspection, process control, and robot guidance, usually in industry.


A passage between two racks, where the stacker moves.

ACR (Automated Case-handling Mobile Robot)

ACR refers to an autonomous robot designed to handle and transport cases or containers within a warehouse or distribution center without the need of human intervention. These robots are equipped with advanced sensors, artificial intelligence, and navigation capabilities to autonomously navigate through the facility, pick up and drop off cases, and optimize the movement of goods. ACRs are commonly used to automate repetitive and labor-intensive tasks such as order fulfillment, inventory replenishment, and material handling.

AGV (Automated Guided Vehicle)

AGV stands for Automated Guided Vehicle, which refers to a self-operating mobile robot used for material handling and transportation tasks within a controlled environment such as a warehouse or manufacturing facility. These vehicles are equipped with various sensors, navigation systems, and control technology to navigate through predefined paths or use real-time data to dynamically plan their routes. AGVs are commonly used to transport goods, pallets, or other materials between different locations, reducing the need for manual labor and improving efficiency.

AMR (Autonomous Mobile Robot)

AMR (Autonomous Mobile Robot) refers to a type of robot that is capable of navigating and performing tasks without human intervention. These robots are equipped with sensors, cameras, and other technologies that allow them to perceive their environment and make decisions based on that information. AMRs are designed to operate in various environments, such as warehouses, factories, hospitals, and even public spaces. They can navigate through obstacles, avoid collisions, and carry out tasks autonomously, such as material handling, inventory management, and transportation. AMRs are often programmed with algorithms and artificial intelligence capabilities to adapt to changing conditions and optimize their performance.

Anti-Falling Device

An on-board device that can be used to prevent the lifting mechanism from falling suddenly.

Area Efficiency

The measure of how effectively the available space in a warehouse or logistics facility is utilized to maximize storage and operational efficiency.

AS/RS (Automated Storage and Retrieval System)

AS/RS stands for Automated Storage and Retrieval System, which refers to a computer-controlled system used for automatically storing and retrieving goods or materials from a designated storage area. AS/RS typically consists of racks or shelving units, automated cranes or shuttles, and a central control system. These systems utilize advanced software and hardware components to manage inventory, track locations, and optimize storage and retrieval operations. By automating these processes, AS/RS systems enhance efficiency, accuracy, and space utilization in warehouses or distribution centers.

Anti-Collision Structure

A structure under the safety fence to withstand the main impact force.


The measure of how effectively and efficiently warehouse equipment, technology, or resources are utilized or put into operation to support various warehouse or logistics operations.

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