Leading E-commerce Company
New Logistics Hub
4x
Fulfillment Speed
300+
Orders Outbound Per Hour
100,000+
Storage Locations
15,000+
SKUs
About the Client
A Fortune 500 e-commerce giant, recognized as a global leader in online retail, has long set the standard for fulfillment excellence. With a rapidly expanding product catalog and a strong presence in Europe, the company partnered with Hai Robotics to launch a new, state-of-the-art logistics hub in Poland. This deployment marks the client’s latest step in a trusted partnership spanning over 40 successful projects worldwide.
The Challenge
As the company expanded into Eastern Europe, it faced several critical operational hurdles:
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Slow Fulfillment Times: Manual workflows couldn’t keep pace with the demands of modern e-commerce, creating bottlenecks and delayed shipments, especially for fragmented, multi-item orders.
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Space Constraints: The need to accommodate a massive and ever-growing SKU catalog within a limited footprint, while real estate costs continued to rise. Maximizing the use of every square meter was essential for profitability and growth.
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High Picking Errors: Manual picking processes led to frequent errors, costly returns, and difficulty maintaining real-time inventory accuracy-impacting customer satisfaction and brand reputation.
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Unpredictable Market Dynamics: Seasonal peaks, flash sales, and promotional events caused huge surges in order volumes, making it challenging to maintain consistent service levels and scale operations efficiently.
To overcome these challenges, the company deployed HaiPick Climb in its new Polish warehouse. The first phase implemented system comprises:
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Storage area: 4,000+ sqm
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Shelving height: 10m
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Robots: 65 HaiClimbers
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Workstations: 6 inbound workstations and 8 outbound workstations
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Tote size: 600x450x300 mm
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Storage capacity: 100,000+ storage locations
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Inbound efficiency: 190+ totes/hour
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Outbound efficiency: 1,400+ totes/hour (300+ orders/hour)
Space Optimization
By utilizing narrow aisles and 10-meter-high racks, the company now supports more than 100,000 storage locations within just 4,000+㎡. This efficient use of space allows the company to expand its product range while significantly reducing real estate costs.
Reliable, Accurate Operations
Automated goods-to-person workflows and the intuitive HaiQ software helped operators maintain over 99% order picking accuracy and near-perfect inventory precision. Real-time visibility ensures every order is fulfilled correctly and inventory levels are always up-to-date, reducing returns and building customer trust.
Accelerated Fulfillment Speeds
The company now processes more than 1,400 totes (300+ orders) per hour, with most orders fulfilled in under two minutes. Smart order management strategies, including grouping, batching, and wave picking, further optimize throughput and reduce travel distances. As a result, the company has achieved a 4x increase in fulfillment speed and dramatically improved operational efficiency.
Flexible Scalability
Thanks to HaiPick Climb’s modular design, the company can easily scale its operations to meet changing market demands. The current installation occupies 4,000+㎡, but the facility is designed to expand 3 to 4 times in size, with a capacity of over 300,000 locations and throughput to more than 5,000 totes handled per hour. This flexibility allows the company to respond quickly to seasonal peaks and future growth without costly downtime or facility overhauls.