After-Sales Engineer

Key Responsibilities:

1. Handle customer after-sales service requests and complaints and resolve issues in a timely manner

2. Maintain good communication and relationships with customers, understand customer needs and provide timely feedback

3. Analyze after-sales service data, formulate improvement measures, and continuously enhance service quality and customer satisfaction.

4. Develop and refine after-sales service processes and standards to ensure the quality and efficiency of after-sales services

5. Maintenance Services: Replace spare parts, conduct inspections and maintenance, track and report issues, and provide service feedback.

Skills and Background:

1. Nitec or Diploma and above, preferably mechanical engineering, mechatronic, automation, electronic engineering, or related fields.

2. At least 3 years of work experience in a relevant field, preferably experience in after-sales service and maintenance

3. Possess excellent communication skills and team management abilities, able to effectively coordinate and lead a team to achieve work objectives.

4. Strong problem-solving skills and customer service awareness, able to quickly respond to customer needs and provide satisfactory solutions.

5. Familiar with robotics, warehousing, logistics, or related fields, with a deep understanding of after-sales service processes and standards

6. Basic English and Mandarin language proficiency