Field Application Engineer - Open Talent Pool

Brief Overview

Hai Robotics is a leading innovator of logistics robotics solutions. Our sophisticated systems are designed to optimise supply chain operations across various industries, with the goal of offering cost-effective, efficient, and sustainable solutions. With our robots, we reduce our customers' storage footprint and operating costs, improve warehouse productivity and maximize workflow efficiencies with increased speed & order accuracy.

Key Responsibilities

Are you a talented robot application or hardware/software professional looking for new opportunities to grow and develop your career? At Hai Robotics, we're always on the lookout for exceptional individuals to join our team. Even if we don't currently have a specific opening that matches your skills and experience, we invite you to join our talent pool! By joining our talent pool, you'll stay connected with Hai Robotics and be the first to know about upcoming opportunities.

As our ideal candidate, you will play a crucial role in overseeing the installation and commissioning of a diverse range of cutting-edge equipment as well as providing customer support. A problem-solving mindset and hands-on expertise in both hardware and software aspects are essential. If you are passionate about pushing the boundaries of technology and thrive in a collaborative and fast-paced environment, we invite you to join us on this exciting journey towards the future of automated logistics robotics!

You will be responsibe for:

• Leading service partners to complete the installation and commissioning of equipment (including but not limited to wheeled robots and charging stations, moveable shelves, QR codes, picking stations, wiring facility construction, network equipment, fences, safety PLC control cabinet, and light curtain) to ensure timely, correct and safe completion of the work;

• Providing after-sales technical support, including troubleshooting, maintenance, and repair of equipment, as well as customer training;

• Quickly responding to service queries related to field services to ensure customer satisfaction and equipment availability;

• Training service partners and taking responsibility for the hardware implementation acceptance after partner's task;

• Assisting in remote management of service reserve stock;

• Other service-related work;

• Working at our customer sites for 2 - 4 weeks or longer

Who are we looking for?

In addition to the above, you have:

• The ability to travel to different European countries, namely the Netherlands, Germany, the UK and Spain. You are able to work onsite 100% of the time, therefore, frequent travel is required;

• Excellent hands-on skills, both in hardware and software;

• Recently graduated or have a minimum of 2 years of site experience

• The ability to read and draw electric construction diagrams;

• Strong communication & interpersonal skills;

• Basic knowledge of networks or databases preferred;

• Fluency in Chinese and English in both oral and written form is a must

Hai Robotics Hai-lights

We offer a dynamic and innovative working environment in a very committed organisation, with the following perks:

• A competitive salary

• Performance based bonuses

• Generous leave package with no carry-over limitations

• Work laptop and phone

• Tax-free meal allowance

• Reimbursement of all travel costs

• The opportunity to contribute to a young, growing company, shaping its success and your career