Privacy Policy-US


This Policy is made by Hai Robotics U.S.A. Inc. (the “Company,” “We,” or “Recipient”).

We respect the privacy and confidentiality of your (the “Disclosing Party”) confidential business information and are committed to protecting it through our compliance with this policy. This policy describes the types of information We may collect from the Disclosing Party or that the Disclosing Party may provide with us, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information We may collect:

The business, financial and technical information, including payment information and personal information that the Disclosing Party provides to us;

Diagnostic, technical, usages and related information regarding the Disclosing Party’s use of our products and services;

Information disclosed through mail correspondence, telephone, or other communication channels.

Please read this policy carefully to understand our policies and practices regarding your information and how We will treat it. By using our products and services, you accept and agree to be bound and abide by the terms in this policy. If you do not want to agree to these terms, you must not access or use our products or services.

Confidential Information

“Confidential Information” means all non-public, confidential, or proprietary information disclosed before, on, or after the Effective Date, by the Disclosing Party to the Recipient or its affiliates, or to any of such Recipient’s or its affiliates’ employees, officers, directors, partners, shareholders, agents, attorneys, accountants, or advisors (collectively, the “Representatives”), that the Disclosing Party either:

Clearly labels as “Confidential” prior to furnishing it to the Recipient or its Representatives; or

Designates as “Confidential” in a written notice to the Recipient within 14 days of its disclosure hereunder.

Exclusions From Confidential Information

Except as required by applicable federal, state, or local law or regulation, the term “Confidential Information” as used in this Policy shall not include information that:

At the time of disclosure is, or thereafter becomes, generally available to and known by the public other than as a result of any material breach of this Policy by the Recipient or any of its Representatives;

At the time of disclosure is, or thereafter becomes, available to the Recipient or its Representatives on a non-confidential basis from a third-party source, provided that, to the Recipient’s knowledge, such third party is not and was not prohibited from disclosing such Confidential Information to the Recipient by any contractual obligation;

Was known by or in the possession of the Recipient or its Representatives prior to being disclosed by or on behalf of the Disclosing Party pursuant to this Policy; or

Was or is independently developed by the Recipient or its Representatives without reference to or use of any of the Disclosing Party’s Confidential Information.

How We Use Your Confidential Information

We use information that We collect about the Disclosing Party or that the Disclosing Party provide to us, including any Confidential Information:

To provide the Disclosing Party with information, products, or services that the Disclosing Party requests from us.

To make sure that our products and services are customized to the Disclosing Party’s needs.

To help us improve our products and services, including by generating and monitoring analytics about our customers’ feedbacks regarding our products and services, and to assess the success of our marketing and advertising campaigns.

To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

To screen for potential risk and fraud, and to identify violations of this Privacy Policy or our Terms of Service.

In any other way We may describe when the Disclosing Party provides the information.

For any other purpose with the Disclosing Party’s consent.

We will seek the Disclosing Party’s explicit consent should We use the Disclosing Party’s information other than the above-stated purposes. The Disclosing Party may withdraw the Disclosing Party’s consent with prior written notice.

Disclosure of Your Confidential Information

We may disclose the Confidential Information that We collect or provided by the Disclosing Party described in this privacy policy:

To our subsidiaries and affiliates.

To contractors, service providers, suppliers, and other third parties We use to support our business and who are bound by contractual obligations to keep Confidential Information confidential and use it only for the purposes for which We disclose it to them.

To a successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Confidential Information held by the Company is among the assets transferred.

To fulfill any purpose disclosed by us when the Disclosing Party provides the information.

With the Disclosing Party’s consent.

We may also disclose the Disclosing Party’s Confidential Information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

To enforce or apply terms of use and other agreements between the Parties, including for billing and collection purposes.

 If We believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

We do not control any third parties’ collection or use of the Disclosing Party’s information.

Accessing and Correcting Your Confidential Information

The Disclosing Party can review and change its Confidential Information by sending us a written notice to request access to, correct or delete any Confidential Information that the Disclosing Party has provided to us. We may not accommodate a request to change information if We believe the change would violate any law or legal requirement or cause the information to be incorrect.

Data Storage and Transfer

We may keep the Disclosing Party’s Confidential Information in our backup to the time period that is necessary to fulfill the purpose We collect it. We may store some data for more extended periods if required to do so by applicable law or under our prevailing legitimate interest.

The Disclosing Party’s information and data may be transferred and stored to be processed internationally, provided that such processors implement appropriate and suitable safeguards regarding the security of Confidential Information.

Data Security

We have implemented reasonable measures designed to secure the Disclosing Party’s Confidential Information from accidental loss and from unauthorized access, use, alteration, deletion and disclosure.

Unfortunately, the transmission of information via the internet is not completely secure. Although We do our best to protect the Disclosing Party’s Confidential Information, We cannot guarantee the security of the Disclosing Party’s Confidential Information transmitted to us. Any transmission of Confidential Information is at the Disclosing Party’s own risk. We are not responsible for the circumvention of any privacy settings or security measures implemented by third parties.

The safety and security of the Disclosing Party’s information also depend on the Disclosing Party. The Disclosing Party is responsible for keeping its Confidential Information confidential. We ask the Disclosing Party not to share its Confidential Information with anyone.

Return or Destruction of Your Confidential Information

At the Disclosing Party’s written request, the Recipient and its Representatives shall promptly return to the Disclosing Party all copies, whether in written, electronic, or other form or media, of the Disclosing Party’s Confidential Information, or destroy all such copies to the extent feasible. In addition, to the extent feasible, the Recipient shall also destroy all copies of any notes created by the Recipient or its Representatives. Notwithstanding the foregoing, the Recipient may retain any copies of Confidential Information, regardless of whether such copies are in original form:

Included in any materials that document a decision not to proceed with a transaction with the Disclosing Party, or otherwise to cease discussions or negotiations with the Disclosing Party;

As may be required to comply with any applicable federal, state, or local law, regulation, or regulatory authority to which the Recipient is subject; or

That is maintained as archive copies on the Recipient’s disaster recovery and/or information technology backup systems. Such copies will be destroyed upon the normal expiration of the Recipient’s backup files.

Data Breach and Remedies

In the event that a data security issue happened, We will provide you a notice of data breach delivered in the most expedient time possible and without unreasonable delay, unless law enforcement determines that notice will impede a criminal investigation.

We will conduct a thorough review of the potentially affected records, computer system, and other possible systems and devices and will notify the Disclosing Party if there are any significant developments. We will implement additional security measures designed to prevent a recurrence of such an attack and to protect the privacy of the group of affected individuals. We will also work closely with companies and law enforcement to ensure the incident is properly addressed.

The Disclosing Party also should promptly report any fraudulent activity or any suspected incidence of identity theft to proper law enforcement authorities, including state attorney general and the Federal Trade Commission (FTC).


Our products and services are nor designed for children under 16 years of age. No one under age 16 may provide any personal information to us. We comply with requirements under applicable privacy laws and do not knowingly collect personal information from children under 16. If We learn We have collected or received personal information from a child under 16 without verification of parental consent, We will delete that information. If you believe We might have any information from or about a child under 16, please contact us at [].

California Users

California law provides California residents with additional rights regarding our use of their personal information. If you are a California consumer who resides in the State of California, you have the following rights:

Right to Know and Data Portability

You have the right to request that We disclose certain information to you about our collection and use of your personal information over the past 12 months. Once We receive your request and confirm your identity, We will disclose it to you.

Right to Delete

You have the right to request that We delete any of your personal information that We collected from you and retained, subject to certain exceptions. Once We receive your request and confirm your identity, We will review your request to see if an exception allowing us to retain the information applies.

Exercising Your Rights to Know or Delete

To exercise your rights to know or delete described above, please submit a request by contacting us at [].

Personal Information Sales Opt-Out and Opt-In Rights

If you are age 16 or older, you have the right to direct us to not sell your personal information at any time. Consumers who opt-in to personal information sales may opt-out of future sales at any time. However, please know We do not currently sell data triggering that statute's opt-out requirements.

To learn more about your California privacy rights, please visit here.

Nevada Users

Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to this designated address: []. However, please know We do not currently sell data triggering that statute's opt-out requirements.

European Union Users

For individual customers residing in the areas that are subjected to the European Union General Data Protection Regulation (“GDPR”), you are entitled to the additional rights below. We will not transfer or authorize the transfer of data to countries outside the European Union (“EU”) and/or the European Economic Area (“EEA”) without your prior written consent. 

Right to Erase

At any time, you may send in a written request to request erasing your personal information or data. Please note that, in certain circumstances, where erasure would adversely affect the freedom of expression, contradict a legal obligation, or act against the public interest in the area of public health, act against the public interest in the area of scientific or historical research, or prohibit the establishment of a legal defense or exercise of other legal claims, We may not be able to erase the information you requested in accordance with Article 17(3) of the GDPR. In such cases you will be informed promptly and given full reasons for that decision.

While in most cases, We will be able to erase the personal data you request. We nevertheless reserve the right, in accordance with Article 12(5) of the GDPR, to charge a fee or refuse the request if it is considered to be manifestly unfounded or excessive. We will continue making every effort to provide you with the erasure of your personal data if suitable.

No Other Obligation

Neither party shall be under any legal obligation of any kind whatsoever, or otherwise be obligated to enter into any business or contractual relationship, investment, or transaction, by virtue of this Policy, except for the matters specifically agreed to herein. Either party may at any time, in its sole discretion with or without cause, terminate discussions and negotiations with the other party.

Waiver and Severability

No waiver by the Company of any term or condition set out in this Policy shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under this Policy shall not constitute a waiver of such right or provision.

If any provision of this Policy is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Policy will continue in full force and effect.

Changes to Our Privacy Policy

It is our practice to post any changes We make to our privacy policy. If We make material changes to how We treat our customers’ Confidential Information, We will notify you via the email address you have provided to us. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring We have an up-to-date active and deliverable email and mail address for you, and for periodically reviewing the most updated Privacy Policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: [].